Punch For Progress: Plug Your Phone

Having had a few problems in my latest job as a desk officer, I’ve started to write down what seems to me the source of these problems. Next to the human related mistakes, there are some technical areas that could need an improvement. Not that I master some technical skill, far from it. 

What I do know is, that every kind of business needs a smooth running communication system. And as simple as possible. With communication system I mean, vocally and written. Those two come together where I used to sit and got paid for: the front desk. Sitting there, and have to switch from being online (to book a ticket, for example) to a very traditional way of calling the particular guest, has made me wonder why there’s not even a ‘rumour’ of getting in a VOIP technology here, already available, and claimed to be working within a jiffy. 

As far as I know, this hosted pbx is a kind of Plug and Play. Because the whole line of installation, maintenance and upgrading happens online and automatically, there’s no fysical disturbance at any desk anytime, and that’s a great asset, believe me. Mistakes will happen less, I’m sure. If that doesn’t appeal to the management, big plusses like cheaper bills to be paid and the fact there are no new telephone extensions needed (no need for investments what so ever), will! I hope they won’t think that I’m loud. Image by Photobucket/bmahfood